Costing the store
Refund deadline and order cap conflict
A legal or guarantee risk. Some shoppers see it, on a help or policy page.
What shoppers see
Shoppers see “60 day money back guarantee, no questions asked” in the refund policy, while the help page and the returns help page tell them to ask within 30 days of purchase, and the help page also repeats the 60 day line. The returns help page adds that the money-back guarantee does not apply to orders exceeding $40, a cap the refund policy never states.
Let us know within 30 days of purchase from our website (retail and Amazon excluded) for a full refund.
The talk
- Dark roastThe refund policy promises a 60 day money back guarantee, while the help page and the returns help page tell shoppers to let the store know within 30 days of purchase for a full refund. The returns help page also says the money-back guarantee does not apply to orders exceeding $40, a limit the refund policy never states, so a shopper cannot tell which limit and cap govern a refund.
- Medium roastYes, 60 versus 30 days and the $40 cap are real conflicts shoppers see across policy and help pages.
The fix · The store’s call
Which refund rule should every page show?
